FAQ

Click the Account icon at the top of our website to log in or create an account. You can also place an order as a guest if guest checkout is available.

Visit our Account page and enter the email address associated with your order. Follow the instructions on the screen to access your account.

Please provide a valid email address when placing your order. We use it to send your order confirmation, shipping updates, and tracking information. Make sure your email address is correct so you don't miss important updates about your purchase.

If you need to update your shipping address or other order details, please contact our Customer Support team as soon as possible and include your order number. We can help make changes if your order has not yet been processed or shipped. Once an order has been shipped, changes may no longer be possible.

Browse our website and select the product you want. Choose your preferred color and size, then click "Add to Cart". You can continue shopping or proceed to checkout. Once you're ready, click "Checkout" and follow the instructions to complete your purchase.

You can check your order status using the tracking link in your shipping confirmation email. If you have an account, you can also log in to your DTWOOO account to view your order details. If you need further assistance, please contact us with your order number.

We're sorry your order arrived damaged. Please contact our Customer Support team with your order number and clear photos of the damaged item(s). We'll review the issue and provide an appropriate return, replacement, or refund solution at no additional return shipping cost.

If you have a Dtwooo account, we recommend you to log in and check it in your account. If not, no worries, usually you will receive an order confirmation email once you place the order. We recommend you check the email for more details. Please provide your correct email address when placing the order, otherwise you will not receive any reminder emails about your order. Usually, the order number will be like #DT11111.

Orders can only be canceled before they are shipped. Please contact our customer support team contact@dtwooo.com as soon as possible with your order number. Once an order has shipped, it can no longer be canceled.

We know you don’t want to miss out on all of our great designs! Our newsletter is going to be the best way to stay in the know! Through the newsletter, you will receive product updates, future sale details and exclusive offers. If you head to our website, you can sign up for our newsletter at the bottom of our home page!

Each product includes a size chart to help you find your best fit. We recommend checking the size chart and comparing the measurements with your own before placing an order. If you're unsure about sizing, please contact our team for assistance.

Our website displays the sizes currently available for each product. Some sizes may be temporarily out of stock or unavailable. Please check back later or subscribe to our newsletter for updates on restocks and new arrivals.

We do our best to make sure Dtwooo reflects exactly what is available for purchase. We will continue to restock our best sellers! All of our other products are a limited drop so make sure you grab them while you can because once they are gone, they are gone! The best way to stay up to date on our future drops, releases and restocks, is to sign up for our newsletter, which can be found at the bottom of our website home page!

Read the full shipping policy here Shipping Policy

Unfortunately Cash on Delivery is not available at this time. Dtwooo currently accepts Visa, Mastercard, Maestro, American Express, Discover, Affirm, Afterpay, Klarna. We also accept payment via Paypal.

Our products are stored and shipped from fulfillment centers located in China or the United States. Every product will go through strict quality inspection before shipment.

Not to worry, it's on its way! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to reach out to our Customer Support.

You may request a return or exchange within 30 days of delivery. Items must be unworn, unwashed, and in new condition with all original tags and components intact. Some items, including final sale products and free gifts, are not eligible for return or exchange.

To start a return or exchange request, please visit our Return Center and contact our customer service team.

For complete details, please review our Return Policy.

If you choose a DTWOOO Gift Card refund, it will be processed within 12–24 hours after we receive your returned item(s).

For orders that needed to be returned/exchanged/canceled, we highly recommend you come to Return Center to submit your request!

We're sorry, but exchanged items cannot currently be returned or exchanged through our Return Center. If you need further assistance, please contact our Customer Support team and include your original order number and exchange details. We'll be happy to help.

Every product has its own size chart. Usually you can find the Size Chart in the product page. (Above the sizing/color options, you may see more details if you Click the Size Chart)

If you have already completed your order but your discount code was not applied successfully, please contact our Customer Support team with your order number and discount code. We'll review your order and assist you with an appropriate solution.

Yes! We offer wholesale pricing for qualifying bulk orders. If you're interested in purchasing in bulk, please email us at contact@dtwooo.com with the products, quantities, sizes, and colors you're interested in. Our team will review your request and provide more information about pricing and availability.

If you get a discount code/gift card to use, we recommend you to apply it at the checkout.

You can pay in your local currency. If you don't know how to convert store currency to your local currency, please contact us.

Your bank or payment provider may charge an international transaction fee or currency conversion fee, depending on your card, account, and location. These fees are determined by your payment provider. If you have questions about a charge, please contact your bank or payment provider directly.

We accept major credit and debit cards, including Visa, Mastercard, Maestro, American Express, and Discover, as well as PayPal. Depending on your location and eligibility, additional payment options such as Afterpay and Klarna may also be available at checkout.

Of course! We recommend you to choose your favour items first, then come to the checkout page, enter the gift card code. In case the gift card did not work, please kindly send the code and the screenshot to contact@dtwooo.com for further help.

We're delighted to announce our collaboration with Afterpay, offering new payment options at checkout. Experience a secure and straightforward method to access the styles you desire, precisely when you need them.

For more information visit Afterpay's FAQs to learn more.

We're excited to have partnered with Klarna to bring you new ways to pay at checkout. It's a safe and simple way to get the styles you want, when you want them.

Learn more about Klarna.